Today most software organizations provide reactive support: you have a problem, you call, they help. So we asked our customers and our community how can we change the way that enterprise software support is delivered? In this presentation you will learn how the JBoss Network has been shaped on this feedback and will enable improved efficiency for development, QA, security and sys ops teams; provide integrated knowledge access across forums, wikis, documentation, code, javadocs, tutorials and support cases; provide the latest knowledge of patches, updates, and upgrades; enable a standard way to apply patches and software across your middleware and, last but not least, provide effective mechanisms to proactively manage your enterprise middleware.