CPI: A Globally Integrated Problem-Tracking and Resolution System Using Java Web Services
Web Services Edge 2005 East: CS-5

Pradipa Karbhari is currently the CTO of Dextrasoft Inc. (a software consultancy services company), a consultant to Halliburton, and the architect and technical lead for Project CPI. Pradipa has been in the Software Industry for over fifteen years.

CPI is an integrated Correction, Prevention, and Improvement Tracking System for all job-related problems encountered by Halliburton personnel. The system provides a Web interface to let an employee report a problem from anywhere on the field, and tracks the problem during its various stages in the back-end workflow and ultimately captures and reports the resolution. It is built on the J2EE platform using a combination of multiple Web services for its infrastructure. Data is managed from multiple data sources including SAP, operational data stores, legacy systems, and LDAP services, all using independent Web services. The strengths of this system are derived from its unique integrated process model and data management architecture based on Web services. This session describes the vision, the core technologies, key features, and the challenges faced in building this system.

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